Privacy Policy
Effective Date: January 1, 2025
Last Updated: September 26, 2025
Your Privacy Matters to Us
At The Nu-Age Group, we’ve been protecting businesses for over 28 years. That same commitment to security extends to how we handle your personal information.
This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. We believe in being direct and transparent—no confusing legal jargon or hidden practices.
Information We Collect
Information You Give Us Directly
Contact Information:
- Name, email address, phone number
- Company name and job title
- Mailing address
Business Information:
- Industry and company size
- Current IT infrastructure details
- Service requirements and preferences
Communication Records:
- Support tickets and service requests
- Email correspondence
- Phone call records (when legally permitted)
- Chat transcripts from our website
Information We Collect Automatically
Website Usage Data:
- IP address and browser type
- Pages visited and time spent
- Referring websites
- Device and operating system information
Service Performance Data:
- System monitoring logs
- Security event data
- Network performance metrics
- Backup and recovery statistics
Cookies and Similar Technologies: We use cookies to improve your website experience and analyze site performance. You can control cookie preferences through your browser settings.
How We Use Your Information
To Provide Our Services
- Deliver managed IT, cybersecurity, and cloud services
- Monitor and maintain your systems
- Provide technical support and troubleshooting
- Process billing and payments
To Improve Our Services
- Analyze system performance and security threats
- Develop new features and capabilities
- Conduct research and development
To Communicate With You
- Send service notifications and alerts
- Provide technical updates and security advisories
- Share relevant industry insights and best practices
- Respond to your questions and requests
For Security and Compliance
- Detect and prevent cyber threats
- Investigate security incidents
- Comply with legal and regulatory requirements
- Maintain audit trails for compliance purposes
How We Protect Your Information
Security Measures
- SOC 2 Type 2 Certified security operations
- Multi-layered encryption for data in transit and at rest
- 24/7 security monitoring and threat detection
- Regular security audits and assessments
- Strict access controls and authentication protocols
Data Storage
- Your data is stored in our secure, private cloud infrastructure
- All data centers meet HIPAA, ISO, and NIST security standards
- Redundant systems ensure data availability and integrity
- Regular automated backups protect against data loss
Staff Training
- All employees receive ongoing security training
- Background checks for personnel with data access
- Strict confidentiality agreements
- Role-based access controls
Information Sharing
We Do NOT Sell Your Information
We never sell, rent, or trade your personal information to third parties for marketing purposes.
When We Share Information
Service Providers: We work with trusted partners who help deliver our services:
- Cloud infrastructure providers (AWS, Microsoft Azure)
- Security technology vendors
- Payment processors
- Professional service providers
All partners are contractually required to protect your information and use it only for specified purposes.
Legal Requirements: We may disclose information when required by law or to:
- Respond to legal process or government requests
- Protect our rights, property, or safety
- Prevent fraud or security threats
- Comply with regulatory obligations
Business Transfers: If we merge with or are acquired by another company, your information may be transferred as part of that transaction.
Your Rights and Choices
Access and Control
- Access: Request copies of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
- Portability: Request your data in a portable format
Communication Preferences
- Opt out of marketing emails (service communications may continue)
- Choose your preferred communication channels
- Set notification preferences for security alerts
Cookie Controls
- Adjust cookie settings through your browser
- Opt out of certain analytics tracking
- Control targeted advertising preferences
Data Retention
How Long We Keep Your Information
Active Clients:
- Service data: Retained during the term of our agreement
- Communication records: Typically 7 years for business purposes
- System logs: 1-3 years depending on log type
Former Clients:
- Contact information: 3 years after service termination
- Service records: 7 years for legal and compliance purposes
- Security logs: As required by applicable regulations
Website Visitors:
- Analytics data: Up to 2 years
- Cookie data: As specified in your browser settings
Special Considerations
Healthcare Clients (HIPAA)
When we provide services to healthcare organizations, we:
- Execute Business Associate Agreements
- Implement additional HIPAA safeguards
- Provide enhanced breach notification procedures
- Maintain detailed audit logs
Financial Services Clients
For financial services clients, we:
- Meet enhanced compliance requirements
- Implement additional data encryption
- Provide specialized incident response
- Maintain extended data retention periods
International Data Transfers
While we primarily operate within the United States, some data processing may occur internationally. We ensure appropriate safeguards are in place for any cross-border data transfers.
Children’s Privacy
Our services are designed for businesses and we do not knowingly collect information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we make significant changes, we will:
- Post the updated policy on our website
- Send notification to active clients
- Update the “Last Updated” date
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
Governing Law
This Privacy Policy is governed by the laws of the State of New York, consistent with our Terms and Conditions. Any disputes regarding this policy will be subject to the jurisdiction of New York courts.
Limitation of Liability
Consistent with our Terms and Conditions, our liability for any privacy-related claims is limited to the greatest extent permitted by law. This includes limitations on damages and our maximum liability not exceeding the purchase price of services provided.
Privacy Questions or Requests
Email: privacy@thenuagegroup.us
Phone: 866.640.3999
Mail:
The Nu-Age Group
Privacy Officer
1 Meadowlands Plaza
East Rutherford, NJ 07073
Data Protection Officer
For complex privacy matters or formal requests under applicable data protection laws, contact our Data Protection Officer at dpo@thenuagegroup.us.
State-Specific Privacy Rights
California Residents (CCPA/CPRA)
California residents have additional rights including:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale of personal information
- Right to non-discrimination for exercising privacy rights
Virginia, Colorado, and Connecticut Residents
Residents of these states have similar rights to access, correct, delete, and opt-out of certain data processing activities.
To exercise these rights, contact us using the information provided above.
The Nu-Age Group | Minimizing Risk. Maximizing Business.
Serving businesses across the New York Metro area, Orlando, and beyond since 1997
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